Open SADP again, select the connected device in the list, click on the “Forgot Password” on the right, enter the code, then enter the new password in the “Admin Password” line. Now you can enter under the admin login and the specified password in the web interface of the device. we will then email an XML file back which will enable you to reset your password. (usually within the same business day if done in the morning) THE FULL GUIDE BELOW.
August 10, 2017To Our Valued Partners,This update is intended to clear up any misunderstandings stemming from an Aug. 9 online report of a so-called Hikvision “security code” being “cracked” via a security-code generating software program. The report cited that in order to reset the password in devices using firmware v3.4.50, the user must physically operate the reset menu with a mouse through the recorder’s local HDMI/VGA output.Today, the user can reset a Hikvision recorder by contacting Hikvision Tech Support. The customer must answer the validation questions and generate the device code. Authorized Hikvision Tech Support will then provide a reset code to verified user.Below is a history of Hikvision password recovery mechanism, which includes some details about how we have improved the process over the past several years.Before 2015, Hikvision had a tool available to generate the security code for users who lost or forgot the password for their recorder. The tool enabled users to utilize SADP/4200 to plug-in the code to reset recorders.It is very important to note that the only two ways to reset a recorder password were: 1.) Through SADP/4200 and within the same local network, or 2.) To physically operate the reset menu with a mouse through the recorder’s local HDMI/VGA output. Either way, this reset cannot be done via the Internet.In April 2015, Hikvision introduced a new recovery mechanism, which provided an enhanced encrypted key that needed to be exported from the device by SADP/4200.
The ability to physically operate the reset menu with a mouse through the recorder’s local HDMI/VGA output was maintained. We want to emphasize that cannot be done via the Internet; it has to be local through a mouse connected to the recorder.In October 2016, starting with the Hikvision DVR v3.4.80 and NVR v3.4.90, the local physical reset menu was also removed. At this time, Hikvision introduced the GUID key password recovery process. O The GUID encrypted key can be exported to provide user to reset the password only to the device. The GUID key is dedicated to the device; it cannot be used on any other device. O The GUID key expires after one use.
By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION. If you don’t agree to these terms, you may not download or use any of those materials.If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the above.
Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).
Changing Passwords on IP CamerasWhen choosing a password for an IP camera, choose one that is not easily guessed by others. We recommend complex passwords that contain uppercase and lowercase characters, numbers, and special characters such as @, #, $ etc.The newest versions of firmware will generate a popup message prompting you to change the password when logging into an IP camera with a default password. If you are using the new firmware and you do see this popup message, Press OK, and skip to step #3 in the instructions below.To change the password on an IP camera:. Log into the camera using Internet Explorer or Firefox web browsers with the current administrator password. If prompted to install the plugin (or to allow the plugin to run), follow the prompt to proceed with the password changing procedure.
After logging into the camera, go to the Configuration tab. In this tab, go to Basic Configuration then Security. Choose the desired user and click on the Modify button. A Modify User window will appear. Enter the new password.
![Hikvision Hikvision](/uploads/1/2/5/5/125505213/927047920.png)
Below the new password field an assessment bar will indicate the password strength. You should create a strong password. After entering the new password, confirm the password by re-entering it in the confirm field. Click OK.Click to see a video tutorial on the above steps.Changing Passwords on DVRs and NVRsWhen choosing a password for a DVR or NVR, choose one that is not easily guessed by others. We recommend complex passwords that contain uppercase and lowercase characters, numbers, and special characters such as @, #, $ etc.The newest versions of firmware will generate a popup message prompting you to change the password when logging into a DVR or NVR with a default password. If you are using the new firmware and you do see this popup message, Press OK, and skip to step #3 in the instructions below.To change the password of a DVR/NVR:. Log into the DVR/NVR using the current administrator password.
Go to Main Menu, and then go to System Configuration. From the sub-menus on the left click User. This will display all the user accounts currently enrolled in the DVR/NVR.
Choose the desired user and click the Edit icon, which looks like a Pencil. Enter the current password in the Old Password field, then place a checkmark in the Change Password checkbox. Enter the New password. Next to the Password field an assessment bar will indicate the password strength.
You should create a strong password. After entering the new password, confirm the password by re-entering it in the confirm field. Please make sure not to alter the User’s MAC address or User’s IP address fields.
These settings will restrict access to the unit. Click OK.Click to see a video tutorial on the above steps.FURTHER ASSISTANCEIf you need further assistance with changing passwords, technical bulletins, or related downloads, please contact Hikvision USA Technical Support at 909-612-9039 (phone) or (email). For Hikvision Canada Technical Support, call 855-655-9888.
By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION. If you don’t agree to these terms, you may not download or use any of those materials.If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).